Description

The Customer Service Representative will be responsible for handling customer inquiries, acquiring pricing, scheduling, and inventory control management. The representative will also support the sales team.

Essential Duties and Responsibilities

• Keeping up with product and service information and updates
• Communicate with clients via phone, fax, and email
• Foster relationships with clients to ensure a successful circulation of information and building rapport
• Manage trucking and transportation scheduling of products
• Assist with Inventory Management
• Work with production on scheduling, projects, and specialty orders
• Invoice auditing
• Support the sales department
• Administrative duties as required
• Data Entry with superb attention to detail

Required Qualifications

• Intermediate Microsoft Office skills required
• Microsoft Excel experience is required
• Strong customer service skills including the ability to always remain professional
• Should be a self-starter who is proactive with strong sense of urgency and ability to meet deadlines
• Problem solving
• Excellent verbal and written communication skills
• Strong organizational skills and ability to multitask

Preferred Qualifications

• 2 years of Manufacturing experience
• Steel business experience
• Service center experience
• Process flow experience in Manufacturing industry
• College degree preferred.

Excellent Benefit Package

• Generous 401k match
• Medical, Dental, and Vision Insurance
• Life Insurance (Spouse & Children)
• Short-term Disability Insurance
• Paid Time Off
• Profit Sharing

Work Environment

While performing the duties of this job, the employee is generally in an office environment, however the employee will occasionally be required to enter a warehouse environment with noisy and dirty conditions.

Physical Demands

While performing the duties of this job, the employee is regularly required to work at a computer and move about an office environment. The employee is also required to move about a warehouse environment for task completion.

The duties and responsibilities described are not a comprehensive list and that additional tasks may be assigned to the employee as required.

This position does require a pre-employment drug screening.